Returns, Refunds And Exchange Policy

It is essential to understand The Returns, Refund And Exchange Policy of a product before purchasing it online. Here is everything you need to know about Pooja Ragenee's Returns, Refund And Exchange Policy

We assure you that all the products have gone through a thorough inspection and have been handled with care until they are packed. Our delivery executives also make sure that the products are delivered to your doorstep with the most care.

However, in case of any unforeseen circumstances, If you receive a faulty/ damaged product (s), then we request you to understand the following conditions and limitations for return or exchange.

You can also contact us at  +91-9667310010 or 91+9318497132 to get in touch immediately. 

WHEN ARE PRODUCTS NOT ELIGIBLE FOR RETURN/ EXCHANGE?

Pooja Ragenee doesn’t accept returns/ exchange of products that fall under the below-mentioned categories:

1. Panties of any kind
2. Worn products
3. Products that look washed
4. Products with missing tags.
5. Soiled/ stained products with glitter or any other particles
6. Products that emit perfume/ lotion fragrance or body odour
7. Discounted or sale items (unless faulty)
8. Products cannot be accepted for return without their original packaging

It is important to understand that the above-mentioned products are not eligible for return/exchange and will be sent back to the customer at the customer’s expense. For other standard returns, the company will bear the shipping cost

PROCESS OF RETURN/ EXCHANGE?

If your product(s) meets the above policies of Pooja Ragenee, then they are eligible for return/ exchange, and here is how to do it:

• Products can be returned/ exchanged within 7 Days of delivery
• You can directly place an order exchange on your Pooja Ragenee account on the orders page. If that doesn't work then please check our Contact Us Page and email us
•  You can also call us at +91-8882959490 or +91-9667310010 and get the help of our customer care agents to return/exchange your products.
• You can connect with us through our by writing an email to us on poojaragenee.web@gmail.com
• The email subject should contain the order ID for reference and attach a few images of the product to understand your issue further.
• Once the return/ exchange is initiated, a courier agent will pick up the product within 48 hours.

Customers should kindly note that picking up of product doesn’t guarantee that the return/exchange is approved.

Our examination team will go through the products first before approving your request for return/exchange within the next 4-7 business days. Therefore, it is imperative that you:

1. Properly fold and pack the product as received.
2. Ensure that all the tags are attached.

Refund Policy:

Refund shall be given in case of return of products in case of defective products/products not as per the original order or non-processing of order due to technical errors or cancellation of order.

Refund link will be initiated and you can click on the link to redeem the same in your bank accounts for any queries you can contact to poojaragenee.web@gmail.com

Refunds will be initiated within 5-7 working days from the day we receive the products in their original condition along with tags, following the quality check process

If any complimentary product(s) are included in the order, the entire product order must be returned for a refund; otherwise, the MRP of the complimentary product will be deducted from the refund amount.